Privacy Policy
Last updated: 13 June 2026
This Privacy Policy explains how Ching Ching ("Ching Ching", "we", "us" or "our") collects, uses, shares and protects your personal data when you use the Ching Ching mobile app and related services (the "Service"). By using the Service you agree to the practices described here.
1. Who the Service is for
Ching Ching is a livestreaming platform where creators broadcast live, build communities and earn through gifts, paid streams and subscriptions. The Service is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18; if we learn that we have, we will delete it.
2. Data we collect
| Category | Examples | Why |
|---|---|---|
| Account & profile | Email address, phone number, display name, username, avatar photo, bio/about, creator type | Create and secure your account; show your public profile |
| Content you create | Live video and audio streams, recorded replays, chat messages, comments, polls, community posts, gifts sent/received | Deliver the core livestreaming and community features |
| Purchases & earnings | Coin purchases, gifts, pay-per-view and subscription transactions, coin balance, creator payout details | Process in-app purchases, credit creators and manage payouts |
| Device & usage | Device model and OS, app version, language, IP address, crash logs, in-app activity and analytics events | Operate, secure and improve the Service |
| Permissions-based | Camera and microphone (when you go live), photo library (when you upload an avatar or media), notifications | Only accessed with your consent, for the feature you trigger |
3. Payments
All in-app purchases (coins, gifts, paid streams and subscriptions) are processed by the app store you bought through - Google Play Billing on Android and Apple In-App Purchase on iOS. We do not receive or store your full card number or banking credentials; the app store handles your payment details under its own privacy policy. We receive a record of the transaction (what was purchased, when, and a transaction identifier) so we can deliver coins and credit creators.
4. How we use your data
- To provide, maintain and secure the Service and your account.
- To enable livestreaming, chat, communities, gifts, purchases and creator payouts.
- To send you service-related and, where permitted, promotional notifications.
- To prevent fraud, abuse and violations of our terms, and to comply with law.
- To analyse usage and improve features, performance and reliability.
5. Legal bases (EEA/UK users)
Where the GDPR applies, we process your data to perform our contract with you (providing the Service), on the basis of your consent (e.g. camera, microphone and marketing notifications, which you can withdraw at any time), to pursue our legitimate interests (security, fraud prevention, product improvement), and to meet our legal obligations.
6. Sharing your data
We do not sell your personal data. We share it only with:
- Service providers who process data on our behalf, including Google Firebase (authentication, database, storage, hosting, messaging and analytics) and Agora (real-time video and voice streaming infrastructure).
- App stores (Google, Apple) for payment processing.
- Other users, for the parts of your profile and content you choose to make public (e.g. your username, avatar, streams, chat and gifts).
- Authorities, where required by law or to protect rights and safety.
7. Data retention
We keep your data for as long as your account is active and as needed to provide the Service. Transaction and payout records are kept as long as required for accounting, tax and legal purposes. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where we must retain it to meet legal obligations.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. You can edit your profile and delete your account from within the app (Settings → Account) - see our account deletion page for full details - or contact us at info@chingching.app and we will respond as required by applicable law. EEA/UK users also have the right to lodge a complaint with their local data protection authority.
9. Security
We use industry-standard measures - including encryption in transit and access controls - to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.
10. International transfers
Your data may be processed in countries other than your own, including by our service providers. Where data is transferred out of the EEA/UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version here and update the "Last updated" date above. Significant changes may also be notified in the app.
12. Contact us
Questions or requests about this policy or your data: info@chingching.app.