Support
Need help with Ching Ching? Check the frequently asked questions below, or reach out to us directly and we'll get back to you.
Contact support
We usually reply within 1-2 business days.
Frequently asked questions
How do I create an account?
Download Ching Ching, open the app, and sign up with your email or phone number. You can browse as a viewer or switch to a creator profile at any time from Settings.
How do I go live as a creator?
From your profile, tap Go Live, set a title, category and access level (free, subscriber-only or pay-per-view), then start streaming.
How do coins work?
Coins are Ching Ching's in-app currency, purchased via the App Store or Google Play. Use coins to send gifts to creators during a stream, unlock pay-per-view streams and replays, or subscribe to a creator.
I bought coins but they didn't appear. What do I do?
Your purchase is safe — receipts are verified automatically and coins are usually credited within a minute. If they still haven't appeared after a few minutes, contact us at info@chingching.app with your purchase date and we'll fix it.
How do creator payouts work?
Earnings from gifts, subscriptions and paid content are added to your creator balance (after a short holding period). Connect a bank account via Stripe from your creator dashboard to withdraw your available balance.
How do I report a user or content?
Tap the ··· menu on any stream, message, profile or comment and select Report. Our team reviews every report. See our Community Guidelines for what's allowed.
How do I block someone?
Open their profile, tap ···, and select Block. Blocked users can't message you, view your live streams, or interact with your content.
How do I delete my account?
Go to Settings → Account → Delete account in the app, or see our account deletion page for full details on what's deleted and what's retained.